Co-Managed IT Support
Your IT Team. Backed by RCS.
Your internal IT staff already knows your organization. Red Computing Solutions adds additional capacity, tools, and technical expertise without replacing your team.
We can take responsibility for agreed areas of monitoring, maintenance, cybersecurity, backups, vendor coordination, projects, and technical escalation while your internal IT staff remains in control of the areas they want to own.
Extra IT Capability Without Replacing Your Team
Co-managed IT is designed for organizations that already have an internal IT person or technology team but need additional resources.
Instead of replacing your staff, RCS works alongside them.
Responsibilities are defined up front so everyone understands what your team owns, what RCS owns, and when an issue should be escalated.
How We Share IT Responsibilities
Your Internal IT Team
Your business priorities, internal procedures, user relationships, and the systems your team chooses to manage, such as day-to-day support and application administration.
Red Computing Solutions
Agreed endpoint monitoring, patch management, cybersecurity services, and backup monitoring.
Working Together
Technical escalations, vendor coordination, infrastructure changes, and technology planning.
Every organization is different. We work with your internal IT team to establish clear responsibilities, access permissions, alert handling, and escalation procedures. These responsibilities are documented before services begin.
Where RCS Can Help
Monitoring & Maintenance
RCS can monitor agreed servers, workstations, networks, and other supported systems, review alerts, manage routine maintenance, and help keep your environment healthy.
Cybersecurity
RCS can manage selected endpoint protection, web filtering, Microsoft 365 security, vulnerability-related services, and other agreed security tools.
Backup & Recovery Oversight
RCS can manage supported backup systems, review backup status, assist with recovery, and help your internal team understand whether protected systems are operating as expected.
Technical Escalation
Your IT staff can escalate difficult problems to RCS when they need additional expertise, troubleshooting capacity, or another set of eyes.
Vendor Coordination
RCS can work with internet providers, software vendors, hardware vendors, Microsoft 365, cloud providers, and other technology companies so your internal IT staff is not left coordinating every outside provider alone.
Projects & Technology Planning
RCS can assist with infrastructure upgrades, migrations, new locations, Microsoft 365 projects, network improvements, and other agreed initiatives. Projects are scoped and billed separately from monthly service.
Who Co-Managed IT Is For
Common Questions
Will RCS replace our internal IT staff?
No. Co-managed IT is specifically designed to work alongside your existing technology staff.
Can our IT staff keep administrative access?
The appropriate access and responsibilities are determined together based on the systems RCS is being asked to manage. Co-managed service is intended to support collaboration rather than unnecessarily remove control from your internal team.
Can we choose what RCS manages?
Yes. The systems and responsibilities assigned to RCS are defined as part of the service scope.
Can RCS just provide escalation support?
Yes. Depending on the agreement, RCS can serve as an additional technical resource when your internal team encounters issues that need more expertise or capacity.
How is co-managed IT priced?
Pricing depends on the systems being covered and the responsibilities assigned to RCS. We define the scope before preparing a proposal.
Ready to Talk About Co-Managed IT?
Tell us about your team and we will discuss how RCS can support your internal IT staff.